Shipping Policy

Last Updated: June 2026

Thank you for shopping with S.O.M.E. Custom Prints. We strive to produce and ship your custom products as quickly and accurately as possible. Please review our shipping policy below.

Order Processing

Most orders are processed after payment has been received and, when applicable, artwork has been approved by the customer.

Production times vary depending on the product, order quantity, customization requirements, and current production volume.

Estimated production times provided on our website, quotes, invoices, or communications are estimates only and are not guaranteed.

Orders will not enter production until all required artwork, approvals, and payment have been received.

Custom Products

Because most of our products are custom-made, personalized, or printed to order, production times may vary from order to order.

Requests for changes or modifications after artwork approval may delay production and shipping.

Once production has begun, orders cannot be canceled or modified.

Shipping Methods

We ship through trusted carriers, including but not limited to:

• USPS

• UPS

• FedEx

• DHL

• Other regional carriers as needed

Shipping options and rates are displayed during checkout when available.

Estimated Delivery Times

Delivery times depend on the selected shipping method and destination.

Please note that shipping transit times begin after production has been completed and the package has been handed to the carrier.

Estimated delivery dates are provided for convenience only and are not guaranteed.

Shipping Delays

S.O.M.E. Custom Prints is not responsible for delays caused by:

• Shipping carriers

• Weather conditions

• Natural disasters

• Customs inspections

• Supply chain disruptions

• Labor shortages

• Incorrect shipping information

• Other events beyond our reasonable control

We appreciate your understanding should unexpected delays occur.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

S.O.M.E. Custom Prints is not responsible for:

• Delays caused by incorrect addresses

• Additional shipping fees due to address corrections

• Packages delivered to incorrectly provided addresses

If an order is returned due to an incorrect address provided by the customer, additional shipping charges may apply to resend the package.

Lost, Stolen, or Damaged Packages

Once a package has been transferred to the shipping carrier, responsibility for transit is shared with the carrier.

If your package is lost, stolen, or arrives damaged:

1. Contact us at support@somecustomprints.com within 7 days of delivery or expected delivery.

2. Provide your order number and any supporting photos if damage occurred.

3. We will assist in filing a claim with the shipping carrier when applicable.

Replacement or refund decisions will be made on a case-by-case basis.

International Shipping

International customers are responsible for any:

• Customs duties

• Import taxes

• VAT

• Brokerage fees

• Other government-imposed charges

These fees are not included in product or shipping prices unless explicitly stated.

S.O.M.E. Custom Prints is not responsible for customs delays or additional charges imposed by local authorities.

Tracking Information

When available, tracking information will be sent to the email address provided during checkout once your order ships.

Please allow up to 24–48 hours for tracking information to become active within the carrier's system.

Contact Information

If you have questions regarding shipping, delivery, or tracking, please contact:

S.O.M.E. Custom Prints
Email: support@somecustomprints.com