Return & Refund Policy

At S.O.M.E. Custom Prints, we take pride in producing high-quality custom products. Because most of our items are personalized and made to order, returns and refunds are limited to cases where an error occurred during production.

Return Eligibility

Customers may request a return or refund within 30 days of receiving their order.

To qualify for a return or refund, you must provide:

• Your order number.

• Clear photographs showing the defect or imprint error.

• A description of the issue.

All claims are reviewed on a case-by-case basis.

Eligible Reasons for Returns

Returns or refunds may be approved if:

• The imprint, design, or customization does not match the approved artwork.

• The wrong product, size, color, or quantity was received.

• The item contains manufacturing defects or production errors caused by S.O.M.E. Custom Prints.

Non-Eligible Reasons for Returns

Returns, refunds, or reprints will not be approved for:

• Low-resolution, blurry, pixelated, or poor-quality images provided by the customer.

• Design, spelling, grammar, color, or layout issues that were present in the artwork approved by the customer prior to production.

• Minor variations in color due to differences between screen displays and printed products.

• Customer errors in submitted artwork, text, sizing, or specifications.

• Normal wear and tear, misuse, or damage occurring after delivery.

By approving artwork proofs and production files, the customer acknowledges that all information, spelling, images, and design elements have been reviewed and approved for printing.

Refund Process

Once we receive and inspect your claim, we will notify you whether your refund, replacement, or reprint request has been approved.

If approved, your refund will be automatically issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@somecustomprints.com.

Contact Information

For questions regarding returns, refunds, or order issues, please contact:

S.O.M.E. Custom Prints
Email: support@somecustomprints.com